Dear Valued Partners and Customers,
As the autumn season arrives, it brings with it two of China’s most cherished traditional festivals: National Day (celebrating the founding of the People’s Republic of China) and the Mid-Autumn Festival (a time for family reunions, marked by mooncakes and gatherings under the full moon). At INTOPAQUA, we honor these important cultural occasions by giving our team time to rest and reconnect with loved ones—and we want to keep you fully informed to ensure minimal disruption to our collaboration.
Our Holiday Timeline: What You Need to Know
From Monday, October 1st, to Monday, October 8th, our offices, production facilities, and standard customer service channels will be closed. This means:
- New orders submitted during the holiday will be processed starting October 9th.
- Existing order updates (e.g., production status, shipping tracking) may be delayed until we resume operations.
- Routine inquiries (e.g., product questions, quote requests) will be addressed in the order they are received once our team is back.
Supporting You During the Break: Emergency Contact
We understand that unexpected needs can arise, and we don’t want to leave you without support. For urgent matters only—such as critical order issues, shipment emergencies, or time-sensitive questions—please reach out to our emergency support team:
Our team will monitor these channels periodically and respond to urgent requests as quickly as possible.
Looking Ahead: Resuming Operations on October 9th
On Tuesday, October 9th, we will return fully operational and hit the ground running. Our first priority will be:
- Responding to all pending customer inquiries and messages.
- Accelerating processing for orders submitted during the holiday.
- Coordinating with logistics partners to ensure timely shipping for delayed deliveries.
We want to express our sincere gratitude for your understanding and patience during this holiday period. Your trust in INTOPAQUA means the world to us, and we are committed to making your post-holiday experience as smooth and efficient as possible.
Whether you’re celebrating your own traditions this season or focusing on business goals, we wish you a peaceful, productive autumn—and we look forward to continuing our successful partnership when we’re back!
Warm regards,The INTOPAQUA Team
