Privacy Policy

We may collect information when you contact us, submit an inquiry form, request a quotation, download product materials, or communicate with our sales or technical team.

The information may include:

• Your name
• Company name
• Email address
• Phone number
• Country or region
• Business type
• Product requirements
• OEM/ODM project details
• Water purifier model requirements
• Technical specifications, drawings, or application information
• Messages submitted through forms, email, WhatsApp, or other contact channels

We may also collect limited website usage information, such as IP address, browser type, device information, pages visited, referral source, and general browsing behavior.

We use your information to:

• Respond to your inquiries
• Provide product information and technical support
• Prepare quotations, samples, or project recommendations
• Support OEM/ODM water purifier projects
• Communicate about product selection, packaging, production, testing, and delivery
• Improve our website, products, and customer service
• Maintain business records
• Prevent fraud, spam, or unauthorized activity
• Send business updates when you have agreed to receive them

We do not sell your personal information.

As a B2B water purification product supplier, we may receive technical requirements, product references, drawings, packaging requirements, logo files, or market-specific compliance requests from customers.

We use this information only to evaluate your project, recommend suitable water purification products, prepare quotations, develop samples, or support production communication.

For highly confidential projects, custom designs, brand materials, or private-label programs, we recommend signing a separate Non-Disclosure Agreement before detailed discussion.

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, understand visitor behavior, and support marketing performance review.

You may disable cookies in your browser settings. However, some website functions may not work properly if cookies are disabled.

We may share necessary information only with trusted parties who help us complete business operations, such as:

• Internal sales, technical, production, and quality control teams
• Logistics and shipping partners
• Packaging or sampling service providers
• Website hosting, email, or analytics service providers
• Legal, compliance, or professional advisors when required

These parties may only use the information for business purposes related to our services. We may also disclose information if required by law, regulation, legal process, or to protect our rights, property, users, or business operations.

Because INTOPAQUA serves global customers, your information may be processed, stored, or transferred across different countries or regions for business communication, quotation, production, logistics, or customer support.

By submitting information to us, you understand and agree that such international processing may occur.

We retain personal and business information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including inquiry follow-up, project records, order support, legal compliance, and business administration.

When information is no longer needed, we may delete, anonymize, or securely store it according to our internal procedures.

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. Please avoid submitting highly sensitive information unless appropriate protection arrangements have been agreed.

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of certain information
• Object to certain data processing activities
• Withdraw consent for marketing communication
• Request more details about how your information is used

To make a request, please contact us through the contact information provided on this website.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing any personal information.

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

The updated version will be posted on this page with a revised effective date.